人力資源管理:獲取競爭優勢

人力資源管理:獲取競爭優勢

來自美國四所不同的一流大學的四位教授共同成就了這部力作。四位作者在人力資源管理的不同領域各有學術專長,這種互補構成了本書的特色:既有學術深度,又聯繫和面向實際。全書圍繞“獲取競爭優勢”這一中心,從人力資源管理環境、人力資源的獲取和準備、人力資源評價與發展、報酬管理、人力資源管理專題五個方面共十六章全面展開,涵蓋了人力資源管理的全部內容,包括戰略人力資源管理、人力資源的法律環境、工作分析與設計、人力資源計畫、招聘、甄選與安置、培訓、業績管理、雇員發展、人員流動、薪酬結構設計、業績與薪酬、福利、集體談判與勞動關係、全球化環境下的人力資源管理、人力資源的戰略管理等。本書對企業如何從人力資源管理的角度形成競爭優勢,極富指導意義。本書吸收了人力資源管理研究的新成果,包含了各類企業的大量最新案例,鮮明地體現了人力資源管理所應具有的時代特色。該書不僅是大學的優秀教材,也是指導企業人力資源管理工作的理想參考書。

內容簡介

來自美國四所不同的一流大學的四位教授共同成就了這部力作。四位作者在人力資源管理的不同領域各有學術專長,這種互補構成了本書的特色:既有學術深度,又聯繫和面向實際。全書圍繞“獲取競爭優勢”這一中心,從人力資源管理環境、人力資源的獲取和準備、人力資源評價與發展、報酬管理、人力資源管理專題五個方面共十六章全面展開,涵蓋了人力資源管理的全部內容,包括戰略人力資源管理、人力資源的法律環境、工作分析與設計、人力資源計畫、招聘、甄選與安置、培訓、業績管理、雇員發展、人員流動、薪酬結構設計、業績與薪酬、福利、集體談判與勞動關係、全球化環境下的人力資源管理、人力資源的戰略管理等。本書對企業如何從人力資源管理的角度形成競爭優勢,極富指導意義。本書吸收了人力資源管理研究的新成果,包含了各類企業的大量最新案例,鮮明地體現了人力資源管理所應具有的時代特色。該書不僅是大學的優秀教材,也是指導企業人力資源管理工作的理想參考書。

圖書目錄

1HumanResourceManagement:GainingaCompetitiveAdvantage2
EntertheWorldofBusiness:TexasInstruments:HumanResource
Excellence3
Introduction4
WhatActivitiesDoHRDepartmentsPerform
WhatSkillsDoHRProfessionalsNeed
CompetitiveChallengesInfluencingHumanResourceManagement
TheGlobalChallenge
COMPETINGTHROUGHGLOBALIZATION:SuccessfullyBrewingGlobal
Operations
TheChallengeofMeetingStakeholders''Needs
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Flexible
CompensationBuildsEmployee,Customer,andShareholder
Satisfaction
TheHigh-PerformanceWorkSystemChallenge
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
Top-GradeMaterialandWorkSystemsMeanWorld-ClassExcellence
MeetingCompetitiveChallengesthroughHRMPractices
ManagingtheHumanResourceEnvironment
AcquiringandPreparingHumanResources
AssessmentandDevelopmentofHumanResources
CompensatingHumanResources
SpecialIssues
OrganizationofThisBook
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Daimler
HastoSteertheChryslerMerger
Notes
PARTI
TheHumanResourceEnvironment
2StrategicHumanResourceManagement
EntertheWorldofBusiness:StrategyandHRatDeltaAirLines
Introduction
WhatIsStrategicManagement
ComponentsoftheStrategicManagementProcess
LinkagebetweenHRandtheStrategicManagementProcess
RoleofHRinStrategyFormulation
StrategyFormulation
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:SearsHarnesses
thePowerofPeople
StrategyImplementation
HRPractices
StrategicTypes
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:ACostStrategy
ThatMayCostChildrenTheirHealth
HRNeedsinStrategicTypes
DirectionalStrategies
COMPETINGTHROUGHGLOBALIZATION:CulturesClashinGlobal
Mergers
StrategyEvaluationandControl
TheRoleofHumanResourcesinProvidingStrategicCompetitiveAdvantage
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
Motorola''sStrategyUsesAllItsResources
StrategicHumanResourceExecutives
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Unisys
AimsfortheTopoftheTree
Notes
3TheLegalEnvironment:EqualEmploymentOpportunityand
Safety
EntertheWorldofBusiness:CompetitiveAdvantageatHomeDepot
Introduction
TheLegalSystemintheUnitedStates
LegislativeBranch
ExecutiveBranch
JudicialBranch
COMPETINGTHROUGHGLOBALIZATION:GermanySendsVietnamese
WorkersHome
EqualEmploymentOpportunity
ConstitutionalAmendments
CongressionalLegislation
ExecutiveOrders
EnforcementofEqualEmploymentOpportunity
EqualEmploymentOpportunityCommission EEOC
OfficeofFederalContractComplianceProcedures OFCCP
TypesofDiscrimination
DisparateTreatment
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:BetweenaRock
andaHardPlaceatHooters
DisparateImpact
ReasonableAccommodation
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
AbilitechEnablesDisabledthroughTechnology
RetaliationforParticipationandOpposition
CurrentIssuesRegardingDiversityandEqualEmploymentOpportunity
SexualHarassment
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:InlandSteel
FacesAffirmativeAction
AffirmativeActionandReverseDiscrimination
OutcomesoftheAmericanswithDisabilitiesAct
EmployeeSafety
TheOccupationalSafetyandHealthAct OSHA
SafetyAwarenessPrograms
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Score
OnefortheDisabled
Notes
4TheAnalysisandDesignofWork
EntertheWorldofBusiness:TeamsandLevi''s:APoorFit
Introduction
Work-FlowAnalysisandOrganizationStructure
Work-FlowAnalysis
AnalyzingWorkOutputs
AnalyzingWorkProcesses
AnalyzingWorkInputs
OrganizationStructure
JobAnalysis
TheImportanceofJobAnalysistoHRManagers
TheImportanceofJobAnalysistoLineManagers
JobAnalysisInformation
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:StayingAliveon
theGraveyardShift:BeyondtheTraditionalKSAs
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
Telework
JobAnalysisMethods
COMPETINGTHROUGHGLOBALIZATION:EliminatingSweatshopsat
Nike:JustDoIt--ButHow
DynamicElementsofJobAnalysis
JobDesign
MotivationalApproach
MechanisticApproach
BiologicalApproach
Perceptual-MotorApproach
Trade-offsAmongDifferentApproachestoJobDesign
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:TheNew
FactoryWorker
Notes
VIDEOCASESouthwestAirlines:CompetingthroughPeople
PARTII
AcquisitionandPreparationofHumanResources
5HumanResourcePlanningandRecruitment
EntertheWorldofBusiness:GEMedical:LightingtheWaythroughaLabor
Shortage
Introduction
TheHumanResourcePlanningProcess
Forecasting
GoalSettingandStrategicPlanning
COMPETINGTHROUGHGLOBALIZATION:GlobalTurbulenceKeeps
BoeingGrounded
ProgramImplementationandEvaluation
TheSpecialCaseofAffirmativeActionPlanning
TheHumanResourceRecruitmentProcess
PersonnelPolicies
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Diversity:From
SinnertoSaintinNineSteps
RecruitmentSources
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
Recruiters:TakingaRideontheInformationSuperhighway
Recruiters
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Forgetthe
HuddledMasses:SendNerds
Notes
6SelectionandPlacement
EntertheWorldofBusiness:Microsoft:AnIntelligentApproachto
PersonnelSelection
Introduction
SelectionMethodStandards
Reliability
Validity
Generalizability
Utility
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
ElectronicHR--EliminatingthePaperwork
Legality
TypesofSelectionMethods
Interviews
ReferencesandBiographicalData
PhysicalAbilityTests
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:
BackgroundInvestigations:ProtectingEmployeesandCustomers
CognitiveAbilityTests
PersonalityInventories
WorkSamples
COMPETINGTHROUGHGLOBALIZATION:HiringForeignNationalsfor
U.S.Firms
HonestyTestsandDrugTests
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:It''sNot
EasyMakingPixieDust
Notes
7Training
EntertheWorldofBusiness:AdvancingMedicalTechnologythrough
Training
Introduction
High-LeverageTrainingStrategy:ASystematicApproach
DesigningEffectiveTrainingSystems
OrganizationalAnalysis
PersonAnalysis
TaskAnalysis
EnsuringEmployees''ReadinessforTraining
CreatingaLearningEnvironment
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:HelpingHard-
CoresHelpThemselves
TransferofTraining
SelectingTrainingMethods
COMPETINGTHROUGHGLOBALIZATION:World-ClassTrainingCreates
ExemplaryServiceinExoticLocations
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
NewTrainingTechnologiesAreMoreThanaFadforGTE
EvaluatingTrainingPrograms
LegalIssues
Cross-CulturalPreparation
StepsinCross-CulturalPreparation
ManagingWorkForceDiversity
ManagingDiversitythroughAdherencetoLegislation
ManagingDiversitythroughDiversityTrainingPrograms
CharacteristicsofSuccessfulDiversityEfforts
JointUnion-ManagementPrograms
SocializationandOrientation
TrainingandPaySystems
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Get
SeriousaboutDiversityTraining
Notes
VIDEOCASEJobSearchinCyberspace
PARTIII
AssessmentandDevelopmentofHR
8PerformanceManagement
EntertheWorldofBusiness:FordMotorsRollsOutPerformance-Based
BuyoutPlan
Introduction
AnOrganizationalModelofPerformanceManagement
PurposesofPerformanceManagement
StrategicPurpose
AdministrativePurpose
DevelopmentalPurpose
PerformanceMeasuresCriteria
StrategicCongruence
Validity
Reliability
Acceptability
Specificity
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:A
NewPerformanceAppraisalSystemIstheBestMedicine
ApproachestoMeasuringPerformance
TheComparativeApproach
TheAttributeApproach
TheBehavioralApproach
TheResultsApproach
COMPETINGTHROUGHGLOBALIZATION:PerformanceManagement
PracticesMayNotDirectlyTranslate
TheQualityApproach
ChoosingaSourceforPerformanceInformation
Managers
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Shareholders
GetLargerReturnsbyEvaluatingTopDogs
Peers
Subordinates
Self
Customers
RaterErrorsinPerformanceMeasurement
ReducingRaterErrors
AppraisalPolitics
PerformanceFeedback
CharacteristicsofanEffectivePerformanceFeedbackProcess
ManagingthePerformanceofMarginalEmployees
DevelopingandImplementingaSystemThatFollowsLegal
Guidelines
UseofTechnologyforPerformanceManagement:Electronic
Monitoring
UsingPerformanceManagementApplicationsforDecisionMaking
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Inthe
CockpitwithTWA''sPilot-President
Notes
9EmployeeDevelopment
EntertheWorldofBusiness:JewelFoodStores''DevelopmentProgram
Introduction
TheRelationshipBetweenDevelopment,Training,andCareers
ApproachestoEmployeeDevelopment
FormalEducation
Assessment
lobExperiences
COMPETINGTHROUGHGLOBALIZATION:SuccessfulPenetrationof
WorldMarketsRequiresMoreThanJustanOverseasVacation
InterpersonalRelationships
CareerManagementandDevelopmentPlanningSystems
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
UsingtheIntranettoDriveDevelopmentPlanning
SpecialIssuesinEmployeeDevelopment
MeltingtheGlassCeiling
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:SellingWomen
onaCareeratP&G
SuccessionPlanning
DevelopingManagerswithDysfunctionalBehaviors:
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Wanted:
AFewGoodCEOs
Notes
10EmployeeSeparationandRetention
EntertheWorldofBusiness:ProgrammingLoyalty
Introduction
ManaginginvoluntaryTurnover
PrinciplesofJustice
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Managing
Dismissal:Self-Preservation
ProgressiveDiscipline
AlterativeDisputeResolution
EmployeeAssistancePrograms
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
MandatoryArbitration:ConstitutionalImplicationsofJust-in-Time
Justice
OutplacementCounseling
ManagingVoluntaryTurnover
ProcessofJobWithdrawal
JobSatisfactionandJobWithdrawal
SourcesofJobDissatisfaction
MeasuringandMonitoringJobSatisfaction
Survey-FeedbackInterventions
COMPETINGTHROUGHGLOBALIZATION:VivelesEtatsUnis
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Low-
WageLessons
Notes
VIDEOCASEVonMaur:FashionableandEffectivePeoplePractices
PARTIV
CompensationofHumanResources
11PayStructureDecisions
EntertheWorldofBusiness:ChangingPaytoSupportIBM''s
Turnaround
Introduction
EquityTheoryandFairness
DevelopingPayLevels
MarketPressures
EmployeesasaResource
DecidingWhattoPay
MarketPaySurveys
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:UsingMarket
PayDatainSettingaPayStrategy
DevelopingaJobStructure
DevelopingaPayStructure
ConflictsbetweenMarketPaySurveysandJobEvaluation
MonitoringCompensationCosts
Globalization,GeographicRegion,andPayStructures
TheImportanceofProcess:ParticipationandCommunications
Participation
Communication
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
WebTransformstheArtofNegotiatingRaises
CurrentChallenges
ProblemswithJob-BasedPayStructures
ResponsestoProblemswithJob-BasedPayStructures
CantheU.S.LaborForceCompete
COMPETINGTHROUGHGLOBALIZATION:ANewBreedof
ManufacturingPlant
ExecutivePay
GovernmentRegulationofEmployeeCompensation
EqualEmploymentOpportunity
MinimumWage,Overtime,andPrevailingWageLaws
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:TheCEO
andtheBoard
Notes
12RecognizingEmployeeContributionswithPay
EntertheWorldofBusiness:PitfallsinPayingforPerformance
Introduction
HowDoesPayInfluenceIndividualEmployees
HowDoesPayInfluenceLaborForceComposition
COMPETINGTHROUGHGLOBALIZATION:UsingPayforPerformance
toCompeteGlobally
Programs
MeritPay
IndividualIncentives
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
SupportingSears''TurnaroundwithCompensation
ProfitSharingandOwnership
Gainsharing,GroupIncentives,andTeamAwards
BalanceScorecard
ManagerialandExecutivePay
ProcessandContextIssues
EmployeeParticipationinDecisionMaking
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:AnActiveBoard
TriestoSetThingsRightatColumbia/HCA
Communication
PayandProcess:IntertwinedEffects
OrganizationStrategyandCompensationStrategy:AQuestionofFit
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:At
Northwest,AnESOPinNameOnly
Notes
13EmployeeBenefits
EntertheWorldofBusiness:AloftinaCareerwithoutFetters
Introduction
ReasonsforBenefitsGrowth
BenefitsPrograms
SocialInsurance LegallyRequired
PrivateGroupInsurance
Retirement
PayforTimeNotWorked
Family-FriendlyPolicies
ManagingBenefits:EmployerObjectivesandStrategies
SurveysandBenchmarking
CostControl
NatureoftheWorkForce
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Employers
DesignReportCardsonHMOsBusinessPlan
CommunicatingwithEmployees
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
ClickandShift:WorkersControlTheirBenefitsOnline
COMPETINGTHROUGHGI.OBALIZATION:OneOrganization''sJourney
toInternationalFlexibleRemuneration
GeneralRegulatoryIssues
NondiscriminationRulesandQualifiedPlans
Sex,Age,andDisability
MonitoringFutureBenefitsObligations
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:
Commentary:TheHealth-CareNetIsShrinking
Notes
VIDEOCASEPerksandFitness:NoLongeraNicetybutaNecessity
PARTV
SpecialTopicsinHumanResources
14CollectiveBargainingandLaborRelations
EntertheWorldofBusiness:LaborRelationsandtheBottomLine
Introduction
TheLaborRelationsFramework
GoalsandStrategies
Society
Management
LaborUnions
UnionStructure,Administration,andMembership
NationalandInternationalUnions
LocalUnions
AmericanFederationofLaborandCongressofIndustrialOrganizations
AFL-CIO
UnionSecurity
UnionMembershipandBargainingPower
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:IsStrongLabor
RelationsGoodforBusiness
COMPETINGTHROUGHGLOBALIZATION:UAWConcedesDefeatat
Transplants--forNow
LegalFramework
UnfairLaborPractices--Employers
UnfairLaborPractices--LaborUnions
Enforcement
UnionandManagementInteractions:Organizing
WhyDoEmployeesJoinUnions
TheProcessandLegalFrameworkofOrganizing
UnionandManagementInteractions:ContractNegotiation
TheNegotiationProcess
Management''sPreparationforNegotiations
NegotiationStagesandTactics
BargainingPower,Impasses,andImpasseResolution
Management''sWillingnesstoTakeaStrike
Impasse-ResolutionProcedures:AlternativestoStrikes
UnionandManagementInteractions:ContractAdministration
GrievanceProcedure
COMP[TINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
LookWho''sPushingProductivity
NewLabor-ManagementStrategies
LaborRelationsOutcomes
Strikes
WagesandBenefits
Productivity
ProfitsandStockPerformance
TheInternationalContext
ThePublicSector
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:AFloor
underForeignFactories
Notes
15ManagingHumanResourcesGlobally
EntertheWorldofBusiness:DoublingtheTroubleinChina
Introduction
CurrentGlobalChanges
EuropeanEconomicCommunity
NorthAmericanFreeTradeAgreement NAFTA
TheGrowthofAsia
GeneralAgreementonTariffsandTrade GATT
FactorsAffectingHRMinGlobalMarkets
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Treating
EmployeesasCustomersinAsia
Culture
Education-HumanCapital
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
ManaginginRussia
Political-LegalSystem
EconomicSystem
ManagingEmployeesinaGlobalContext
TypesofInternationalEmployees
LevelsofGlobalParticipation
COMPETINGTHROUGHGLOBALIZATION:Colombia,SA,SureIsn''t
Columbia,SC
ManagingExpatriatesinGlobalMarkets
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Topofthe
World,Ma
Notes
16StrategicallyManagingtheHRFunction
EntertheWorldofBusiness:BlowingUpHR
Introduction
RolesandActivitiesoftheHRFunction
RolesofHR
ActivitiesofHR
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
HumanResourceDepartmentsBecomeBusinessPartners
StrategicManagementoftheHRFunction
MeasuringHREffectiveness
ApproachesforEvaluatingEffectiveness
ImprovingHREffectiveness
RestructuringtoImproveHREffectiveness
OutsourcingtoImproveHREffectiveness
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:WakeCounty
AutomatestoImproveHRService
ImprovingHREffectivenessThroughProcessRedesign
ImprovingHREffectivenessThroughUsingNewTechnologies
SoftwareApplicationsforHRM
StaffingApplications
HumanResourcePlanningApplications
PerformanceManagementApplications
TrainingandCareerDevelopmentApplications
CompensationandBenefitsApplications
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Andersen
vs.Andersen:NextStop,Splitsville:WhataDivorceWillCost
AndersenConsulting
Notes
VIDEOCASESaturnCorporationandtheUAW:ATestofLabor''s
PartnershipwithManagement
Glossary
NameandCompanyIndex
SubjectIndex

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